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NOTE: Please note that Proline Energy Resources Inc. has implemented the Positive Pay system with Frost Bank. It is an automated fraud detection tool to protect Royalty Owner checks from being forged, altered or counterfeited. It is a service which matches the account number, check number and dollar amount of each check presented for payment against a list of checks previously authorized and issued by the company. If a check does not pass the proof criteria it may be stamped as “Refer to Maker”. This doesn’t mean that the check can’t be cleared. Rather, it means that the check will be sent to the issuer for further approval. In this instance, please notify our office immediately at owner-relations@prolinenergy.com, as this is considered an emergency. Leave a message and a response will be received within 24-hrs as this is considered an emergency. Non-emergency calls will follow the standard protocol. NO EXCEPTIONS!
As per the standard protocol, if you have left a message or email, someone will respond to your request within 30-60 business days of your request.
The Owner Relations Department's number one priority is you. We are here to serve and assist Interest owners with any issues or concerns.
We receive a wide variety of inquiries and requests daily, so please submit all inquiries and requests via email with the appropriate documentation attached. Along with those materials, please provide the owner name, owner number, contact details and the information on the property you own. Owing to the volume of requests received, one of our representatives will contact you via email or phone within the next 30-60 business days.
When calling our hotline, if you are unable to reach someone, please leave a message with the owner name and property name, as well as a call back number. We will get back to you as soon as possible, but keep in mind that some requests will require time to research and process.
All interest owners should forward all their inquiries, transfers and requests to the following entity:
